olooa Fulfillment Policy 

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Refund Policy

• Clients are eligible for a refund if we:

  • Fail to deliver any thumbnails to them.

  • Fail to increase the CTR after three consecutive testing periods on any single video we work on. ​​

• Refunds without service execution are not available once we have paid our designers or initiated the design process.

• Refunds are not available to channels who fail to follow through on required steps for us to execute our service. 

  • ie. If you pay us then decide to lack communication for three months and ask for a refund we are not issuing your refund.​

• We aim to maintain transparency and fairness in handling refund requests.​​

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 Delivery Policy

• Completed designs are delivered through our approval system on the Discord interface.

• For reactivation, olooa commits to a 30 day period for delivering designs and initiating tests.

• For shorts, olooa commits to a 30 day period for establishing a shorts channel and initiating uploads.

• We ensure timely and secure delivery of digital products.

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Return Policy

• Due to the nature of our digital products, returns are not applicable.

• We ensure the highest quality in our digital deliveries to avoid the need for returns.

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 Cancellation Policy

• Clients are free to cancel their service at any time.

• Cancellations will not incur charges for further months of service.

• We respect the decision of our clients and facilitate a hassle-free cancellation process.

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Customer Support Contact Information 

• admin@olooa.com

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Policy Updates 

• Any changes to these policies will be communicated through email.

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Feedback and Queries 

• We welcome feedback and are here to answer any queries regarding our fulfillment policies.

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